The Mandt System is a healthy relationship based, learning & development platform designed to promote prevention, de-escalation and intervention approaches.  

De-Escalation

Training

We’ve all seen minor incidents spark into a bigger situation, potentially even a crisis. These situations can escalate quickly, especially if emotions are running high. During these tense situations it’s essential to know how to support people, not just their behaviors™. De-escalation training teaches practical techniques and concepts to prevent further escalation, all while maintaining dignity and respect. At The Mandt System, our goal is for everyone to say "In this place, and with these people, I feel safe.™"

Why It’s Necessary to De-Escalate Situations

Our natural inclination is to react, which typically happens due to a person’s needs not being adequately met. This could be a need to control the environment to feel safe, a lack of resources to complete tasks, a lack of information, or a lack of attention. All of this is a recipe for making a situation worse. Humans (and human behavior) are complex and don’t always make sense in crisis situations. Other examples of what could cause an escalation in the workplace or school environment when working with colleagues or those you support include:

• Not enough clarity on tasks and roles;

• Clashing personalities and values;

• Poor communication;

• Overwhelming workloads; and

• Exclusion and marginalization.

All of these factors can elicit reactions, which can cause the situation to escalate further. As emotions run high, sorting out everything can be a challenge during and after the fact. Signs to watch out for that a situation might be escalating into something more include:

• Raised voices;

• Increase of pitch;

• Offensive language; and

• Parroting.

A person in escalation can also give nonverbal cues, such as pacing, a flushed face, invading personal space, balling up fists, and clenching of the jaw.

Once you’ve made an assessment of the situation and recognized a conflict situation unfolding, it’s essential to use an evidence-based approach and tried-and-true skills to de-escalate.

The Mandt System Solution

Verbal de-escalation concepts are invaluable in dealing with people who are in crisis in the workplace or at school. It’ll help build healthy relationships between people, better manage behavior, and promote a healthy environment (that’s safe for everyone) in workplaces and schools. In a healthy environment, it becomes easier to ensure the safety of everyone, including their emotional, physical, social, and psychological well-being.

When everyone’s needs are met, and there’s a straightforward way to de-escalate, it makes it possible to achieve organizational goals. The Mandt System has discovered a better way to handle challenging behavior and develop much-needed de-escalation skills for key staff. Talk to us about our approach, and how we can best match your training needs!

*All above information provided by The Mandt System.